Getting Appointments and Care Quickly

Getting Appointments and Care Quickly 2024-25 Edition

Why is it important to be able to get care quickly?

Getting care when you need it is important. For regular check-ups, you need to be able to get an appointment when you need it. If you are ill or injured, you need to be seen quickly.

What can health plans do to help you get care quickly?

Highly rated plans have appointment systems that help make sure you get the care you need when you need it. HMOs and PPOs in California help members get appointments whether it is for routine or urgent care.

What do the stars mean?

The scores show the percentage of health plan members who highly rated their HMO or PPO on how quickly they got care and service from their doctors and office staff. A higher score means more members said they were getting the right care at the right time.

The scores are based on information from a survey of a sample of at least 100 health plan members in 2023.

When comparing plans, small differences between scores are expected. The larger differences are important.		Getting Appointments and Care Quickly
		(Worse) 0% (Better) 100%
Blue Shield of California/Blue Shield Life - PPO	80%
Blue Shield of California - HMO	74%
CIGNA - HMO	73%
Aetna Health of California, Inc. - HMO	71%
Health Net of California, Inc. - HMO	70%
Kaiser Permanente - Northern California - HMO	70%
Sharp Health Plan - HMO	70%
Kaiser Permanente - Southern California - HMO	67%
Western Health Advantage - HMO	67%
CIGNA - PPO	65%
Aetna - PPO		Too few patients in sample to report
Anthem Blue Cross - HMO		Too few patients in sample to report
Anthem Blue Cross - PPO		Too few patients in sample to report
Health Net of California, Inc. - PPO		Too few patients in sample to report
UnitedHealthcare Insurance Co., Inc. - PPO		Too few patients in sample to report
UnitedHealthcare of California - HMO		Too few patients in sample to report

Score for top health plans nationwide 88%			Score that ranks a health plan in the top 10% of all commercial health plans in the US.

Data Disclaimer

The data source for data for the Report Cards is Quality Compass® 2024 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2024 includes Healthcare Effectiveness Data and Information Set (HEDIS®) and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors. NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass and HEDIS are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Users of the data shall not have the right to alter, enhance, or otherwise modify the data. Anyone who wants to use or reproduce the data without modification for a noncommercial purpose may do so without obtaining any approval from NCQA. All commercial uses must be approved by NCQA and are subject to a license at the discretion of NCQA. Use by healthcare providers in connection with their own practices is not commercial use. A "commercial use" refers to any sale, license, or distribution of the data for commercial gain, or incorporation of the data into any product or service that is sold, licensed, or distributed for commercial gain, even if there is no actual charge for inclusion of the data. ©2004-2024 National Committee for Quality Assurance, all rights reserved.

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